Πολιτική απορρήτου

Who we are:

The address of our website is: https://www.chilasjewellery.com

TERMS AND CONDITIONS

Chilasjewellery.com is the online store for displaying and selling products online. Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the online store chilasjewellery.com. Make sure you agree to the following terms and conditions as your further use and browsing of the above site chilasjewellery.com implies your explicit and unconditional consent and consent to them.

1. Terms

Chilasjewellery.com reserves the right to unilaterally modify or renew these terms and conditions of transactions made through its online store, in accordance with its needs and trading habits chilasjewellery.com undertakes to inform users about any modifications as well as for any change, through the website of this online store. It is clarified that the change of terms does not occupy orders that you have already placed.

2. Information provided & Products

Chilasjewellery.com is committed to the completeness and validity of the information provided on its website, both in terms of the existence of the essential characteristics that are described on a case-by-case basis for each product it has, and the accuracy of the information regarding the information provided. from its online store, subject to any technical or typographical errors, which have escaped attention or have occurred unintentionally or due to any interruption of the website due to force majeure.

3. Limitation of liability

Chilasjewellery.com can not guarantee the availability of the products, but guarantees the timely information of the final consumers about their non-availability. Chilasjewellery.com is only responsible for fraud and gross negligence, in case of delay in the delivery of ordered products and for information it provides or services it provides through its website. The chilasjewellery.com online store is not responsible for any technical problems that may arise to users when attempting to access the website and during it and are related to the operation or compatibility of their own infrastructure with the use of the website. Chilasjewellery.com also has no responsibility for acts or omissions of third parties and especially unauthorized interventions of third parties in products and / or services and / or information available through it.

4. Intellectual property rights

All content on the websites posted by chilasjewellery.com including images, graphics, photographs, drawings, texts, services and products are copyrighted. and are protected under the relevant provisions of Greek law, European law and international conventions. Any copying, analogue / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of production work or misleading the public about the real provider of the content of the websites is prohibited. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or for commercial or other purposes is permitted only with the prior written permission of chilasjewellery.com or any other copyright holder of the above copyrights. The names, images, logos and insignia representing the online store and / or third parties contracted to them as well as their products or services, are the exclusive trademarks and trademarks of chilasjewellery.com and the above third parties and are protected by Greek, Community and international laws on trademarks and industrial and intellectual property and unfair competition. In any case, the appearance and exhibition on chilasjewellery.com should in no way be construed as a transfer or assignment of their license or right of use.

5. User Obligations

Users of chilasjewellery.com agree that they will not use the online store to post, publish, email or otherwise transmit any Content that is illegal, harmful, threatening, offensive, defamatory, defamatory, vulgar, obscene, libel, violates the privacy of others, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, is not entitled to be transmitted in accordance with the law or contractual or managerial relationships (such as inside information, property and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary property, contains software viruses or any other code, file, or program designed to interrupt, damage, corrupt, or block the operation of any software. or computer hardware, intentionally or unintentionally violates applicable Greek and Community law and its provisions, may harass third parties in any way and any content used to collect or store users' personal data.

6. Confidentiality of Transactions

Confidentiality is taken for granted. The same basic principles that govern traditional transactions apply in the case of e-commerce. All information transmitted by the user / member to chilasjewellery.com is confidential and the company has taken all necessary measures to use them only to the extent deemed necessary in the context of the services provided. Chilasjewellery.com does not disclose customer and transaction information unless authorized in writing by you or as required by a court order or decision of another public authority. In the event that chilasjewellery.com uses third parties to support its systems, it takes care to ensure confidentiality. You can request any information kept about you as well as their correction in case you can document the existence of an error. For your own safety, you should also treat all information provided through the service as confidential and confidential and do not disclose any information to third parties.

7. Transaction Security

Chilasjewellery.com recognizes the importance of the issue of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, in order to ensure your maximum possible security. All information, which is related to your personal information and your transactions, is secure and confidential. Payment: Payment by credit card or PayPal is a completely secure payment method for our customers. The company will never know your card or account information. For the payment of the order, it redirects you to the bank's website or respectively to the PayPal website without coming into contact in any case with the data and data of your credit / debit card. This information is transferred by you using an encrypted connection to ALPHA BANK or PayPal through these secure transaction systems.

8. Protection of Personal Data

While browsing the pages of chilasjewellery.com and in order to order products, but also to ensure the possibility of contacting you to inform you about our new products, you may be asked to provide information that concerns you (name, profession , email address, etc.). Any personal data that you declare anywhere on the pages and services of the website of chilasjewellery.com are intended solely to ensure the operation of the respective service and may not be used by any third party, without complying with the provisions of Law 2472 / 97 on the protection against processing of personal data, as in force from time to time. The online store chilasjewellery.com operates in accordance with applicable Greek and Community legislation and safely keeps your personal data for as long as you are registered in a service of chilasjewellery.com which are deleted after the termination of the transaction in any way. The data kept in the file may be disclosed to the competent judicial, police and other administrative authorities upon their legal request and in accordance with the applicable legal provisions. The customer has, within the framework of the legislation on telecommunications privacy, the rights of information and objection provided by articles 11 to 13 of law 2472/1997.

The information we request from you:

Personal information:

Each visitor can browse the online store chilasjewellery.com without giving any personal information. We will only need personal information when you become a member and create a user account. At this stage you will only be asked for your e-mail in which you can, if you agree, receive our informative e-mails. If you order products then you must also enter details regarding your transaction with us. Mandatory and necessary information for each transaction is your name, a landline, address (street, city, postal code), shipping address of the order and type of document (receipt). Optionally we ask for information such as mobile phone number (in case we need to contact you directly) and profession.

Create Account:

In the process of creating an account at chilasjewellery.com, you will be asked to provide some information for your convenience during the purchasing process. By accepting the terms of our website when entering your information, you accept receiving informative emails and offers in the email you stated. You can unsubscribe from the list at any time and stop receiving emails from us. Your email will never be given to third parties and you will use it exclusively for your information about new products, fashion tips and offers.

9. Purchase of Products

To facilitate your search, we have divided our products into central categories. In each category there are relevant filters that help you narrow down your search easily and quickly. Chilasjewellery.com makes every effort to provide high quality services. However, cases of errors in prices and by-products can not be ruled out and it can not be guaranteed that there will be no downtime of the website or "human" errors when updating / indicating the price of a product. For the safety and effectiveness of your purchases, we call you if you find that a product is offered at an unusually low or high price in relation to its market value, before proceeding with its order, contact the Sales Department at 210 3239 743 or through the contact form of the website. Upon completion of the registration of your order you will receive an automated e-mail which will state the details of your order. You can see the progress of your order through the e-shop in the link "Management". Generally, in case your order is pending, a corresponding e-mail will be sent to you. Alternatively we will contact you on the phones you have given us when registering or registering the order on our site. We invite you to ensure that these emails can reach you and keep them throughout our transaction. It is your obligation, in case you do not receive the relevant e-mails, in accordance with the general terms governing our transactions, to inform us without delay.

10. Withdrawal / Return - Product Replacement

You have the right to return the products you bought and request their replacement a) in all cases in which, through proven fault of chilasjewellery.com, products other than or substantially different from those you ordered were delivered to you b) in all cases in which there was defect in the product

You have the right to return the products you bought and request their exchange with another product or products up to the amount of the price you have paid or with an additional price if you wish, within fifteen (15) days of receipt of the product

You have the right to return the products you bought and request the payment of the price you paid us a) in all cases in which there was a defect in the product (b) within 15 days of delivery of the product

Chilasjewellery.com is liable for compensation in case of a defect only if it has been caused by its fault, in which case it is not responsible for slight negligence.

In addition, in all cases the product to be replaced must be accompanied by the original proof of purchase. For all the above cases the products to be replaced must be in the condition received by the customer, complete and without damage and their packaging must be the one that normally accompanies the product and be in excellent condition, along with all documents which accompanied the product (eg DAT, Retail Rep. etc.). Prior to any return, it is recommended to consult chilasjewellery.com. In any case, return and replacement is possible under the following conditions: 1. contact chilasjewellery.com the same day or the next business day to state your intention. 2. in case of change of the product within 30 days with another or others up to the amount of the price or with additional price or withdrawal within 14 days according to article 5 par.10 of law 2251/1994, the product must not have been used 3. the product is accompanied by all the necessary documents that prove the transaction (eg DAT, Retail Rep. Etc.).

11. Order Cancellation

12. Payment Methods

A. Debit / credit card payment

B. Deposit in a bank account

Γ:PAYPAL

D. COD

13. Order / Delivery of Products / Shipping Costs

Order completion and payment When you place your order, you will see the following message: "Thank you, your order has been successfully registered with PARLxxxxxx number. Please check your email. We have sent you an e-mail with the details of your order. " Delivery dates and times: Delivery days are from Monday to Friday from 9.00 am to 17.00 pm.

14. Order delay

Your order may be delayed for the following reasons: - The product has been delayed by our supplier: In such a case, we will contact you to ask if you would like us to deliver your order without this product or to you we suggest an alternative. - The product you ordered has been removed and is no longer available: In this case we will contact you immediately to give you all the alternatives. - In periods of extreme weather events or strikes as well as in any case of force majeure, which may affect the transport and delivery of your order. - In case it is impossible to contact you by phone and / or by e-mail (if there is a problem with your order, either in relation to the product or in relation to its payment) because e.g. that you have entered are not properly updated.

15. Transaction currency

The listed currencies are informative and all transactions are made in Euros (€).

16. Alternative Dispute Resolution

According to Directive 2013/11 / EC, which was incorporated in Greece with JM 70330/2015, the possibility of electronic consumer dispute resolution with the Alternative Dispute Resolution (ADR) procedure is now provided throughout the European Union. If the customer has the status of a consumer (ie a natural person acting outside the professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR process through the single all-union platform for electronic dispute resolution (platform HED) chilasjewellery.com

Cookies

Chilasjewellery.com uses traces of recognition for a comfortable shopping experience. Session cookies or alphanumeric identification files (session cookies) are used only to identify that you are entering the site, so you do not have to ask for a password on all pages that contain data transaction. If your web browser is configured to reject traces of identification, you will not be able to use the purchasing services of our online store. In this case, you can easily change this setting.