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Products' market
To facilitate your search, we have divided our products into central categories. In each category there are relevant filters that help you narrow down your search easily and quickly. Chilasjewellery.com makes every effort to provide high quality services. However, cases of errors in prices and by-products can not be ruled out and it can not be guaranteed that there will be no downtime of the website or "human" errors when updating / indicating the price of a product. For the safety and effectiveness of your purchases, we call you if you find that a product is offered at an unusually low or high price in relation to its market value, before proceeding with its order, contact the Sales Department at 210 323 9743 or through its contact form website. Upon completion of the registration of your order you will receive an automated e-mail which will state the details of your order. You can see the progress of your order through the e-shop in the link "Management". Generally, in case your order is pending, a corresponding e-mail will be sent to you. Alternatively we will contact you on the phones you have given us when registering or registering the order on our site. We invite you to ensure that these emails can reach you and keep them throughout our transaction. It is your obligation, in case you do not receive the relevant e-mails, in accordance with the general terms governing our transactions, to inform us without delay.
Withdrawal / Return - Product Replacement
You have the right to return the products you bought and request their replacement a) in all cases in which, through proven fault of chilasjewellery.com, products other than or substantially different from those you ordered were delivered to you b) in all cases in which there was defect in the product
You have the right to return the products you bought and request their replacement with another product or products up to the amount of the price you have paid or with an additional price if you wish, within fifteen (15) days of receipt of the product
You have the right to return the products you bought and request the payment of the price you paid us a) in all cases in which there was a defect in the product (b) within 15 days of delivery of the product
Chilasjewellery.com is liable for compensation in case of a defect only if it has been caused by its fault, in which case it is not responsible for slight negligence.
In addition, in all cases the product to be replaced must be accompanied by the original proof of purchase. For all the above cases the products to be replaced must be in the condition received by the customer, complete and without damage and their packaging must be the one that normally accompanies the product and be in excellent condition, along with all documents which accompanied the product (eg DAT, Retail Rep. etc.). Prior to any return, it is recommended to consult chilasjewellery.com. In any case, return and replacement is possible under the following conditions: 1. contact chilasjewellery.com the same day or the next business day to state your intention. 2. in case of change of the product within 30 days with another or others up to the amount of the price or with additional price or withdrawal within 14 days according to article 5 par.10 of law 2251/1994, the product must not have been used 3. the product is accompanied by all the necessary documents that prove the transaction (eg DAT, Retail Rep. Etc.).
Order cancellation
To facilitate your search, we have divided our products into central categories. In each category there are relevant filters that help you narrow down your search easily and quickly. Chilasjewellery.com makes every effort to provide high quality services. However, cases of errors in prices and by-products can not be ruled out and it can not be guaranteed that there will be no downtime of the website or "human" errors when updating / indicating the price of a product. For the safety and effectiveness of your purchases, we call you if you find that a product is offered at an unusually low or high price in relation to its market value, before proceeding with its order, contact the Sales Department at 210 3239 743 or through the contact form of the website. Upon completion of the registration of your order you will receive an automated e-mail which will state the details of your order. You can see the progress of your order through the e-shop in the link "Management". Generally, in case your order is pending, a corresponding e-mail will be sent to you. Alternatively we will contact you on the phones you have given us when registering or registering the order on our site. We invite you to ensure that these emails can reach you and keep them throughout our transaction. It is your obligation, in case you do not receive the relevant e-mails, in accordance with the general terms governing our transactions, to inform us without delay. In case your order has already been invoiced but you have not yet received it and you wish to cancel it, then contact us immediately at 210 323 9743 and provide the details of your order. We will inform you immediately about all your options. After receiving part of the order and if you do not want the balance to be sent then call us at 210 323 9743 or contact us via the contact form on the website, explaining the reason you wish to cancel the balance of the order. We will inform you immediately about all your options.